88-94 Lincoln Continental Frequently Asked Questions (FAQs)
1. Why is the suspension warning light still on?
Answer: Review wiring procedure in the instructions. Insure the green wire is properly grounded as this will make the light stay on.
2. I installed a two wheel kit on my car, why wont the other end of the car pump up now?
Answer: Insure the air lines have been properly blocked going to whichever end was converted and that they are completely sealed off. Also check to be sure that the air system has been turned back on.
3. Why won�t my 4 wheel kit bolt up like it�s supposed to?Answer: Check to insure you are trying to install the front kit on the right end of the car and the rear kit on the rear end of the car. You can look at which box it came out of and it will be labeled either front or rear.
Shipping Frequently Asked Questions (FAQs)
1. How long will it take for my product to get here?
Answer: Shipping times will depend on where you are located. The map below should answer your question as far as the contiguous states are concerned. Shipping to Alaska and Hawaii generally takes 5-6 days. International shipments have the tendency to take longer than expected due to the package having to go through customs.
2. How much will shipping cost?
Answer: Shipment costs are based on the distance the package must travel and how heavy the package is. Free shipping that is offered on certain products does not pertain to shipments going to Alaska or Hawaii or international shipments. For those shipments we will find the cheapest method of delivery (UPS, USPS, etc.)
3. What is the standard form of delivery?
Answer: Most of our shipments will go out UPS Ground.
4. What shipping options do you offer?
Answer: We offer every form of UPS shipping including, but not limited to, UPS Ground, Next Day Air, 2nd Day Air and 3 Day Select.
5. I ordered my package over the weekend. Why hasn’t it gotten to me yet?
Answer: Customers should keep in mind that UPS doesn’t run on Saturday and Sunday so you will need to figure that in when calculating shipping times.
6. Does it take longer to ship online orders than it does if I call in?
Answer: Orders placed online before 4 p.m. will still go out the same day as long as the product is in stock. If you place your order after 4 p.m. Eastern then it will be put in the next business day. Keep in mind that if you place the order online after the cut off time on Friday the order will be processed on Monday.
7. Are shipping fees refundable if I return my product?
Answer: No, if you return your order, you will still be responsible for shipping both to you and back to us.
8. Why wasn’t I offered some of the shipping options that are available?
Answer: The available shipping options for your order are based on your location and the total weight of your order. Not all areas of the US can be express shipped.
9. Can I have my order shipped to a different address or more than one address?
Answer: During the checkout process you will have the option to enter the "ship to" address. You may ship it to a different address other than your billing address, as in the case of sending a gift to someone else. You can only ship to one address. If you want to ship to more than one address, you will have to place separate orders for each address. Shipping/handling charges will apply to each order.
10. What type of shipping do you use for Free Shipping when it is available?
Answer: UPS Ground will be used for all orders that offer Free Shipping.
11. How long will it take for my order to ship out once the order is placed?
Answer: All orders placed before the cut off time (4 p.m. Eastern) will ship the same day as long as the parts are in stock. If you are unsure, please call in and someone will verify when the order will ship.
12. What is your return policy?
Answer:
1) Customer must call and get a Return Authorization Number.
2) Used or installed product cannot be returned except for warranty claims.
3) A 20% restocking fee will apply to all non-warranty returns.
4) Customer is responsible for both the original shipping and return freight costs.
5) Custom-made or fabricated products cannot be returned.
6) Altered parts cannot be returned.
7) Items to be returned must be returned within 30 days of the purchase invoice date.
8) We reserve the right to refuse any product for return.